FAQ

Frequently Asked Questions

 

Business Hours

Our operational hours are 8:00am to 5:00pm CST Monday through Friday. 

 

Turnaround Time

How long does it take to process and ship orders?

Our typical turnaround time is 3-5 business days for accessories and 10-14 business days for apparel and tumblers. Please note that this may vary during peak seasons. We do all blank ordering on Mondays to cut down on shipping costs for both us and you!

 

Garment Care

How should I care for my Rory Gail Handmade garments?

Taking proper care of your RGH garments will allow you to enjoy them for even longer! The best way to do this is by: washing inside out, in cold water, and then hanging to dry or machine drying on low. It's also important to avoid anything that may interfere with the design, including bleach, fabric softener, and ironing. 

 

Colors and Size Charts

What colors and sizes are available?

Excellent question! You can find color and size charts for the brands and styles we offer here: 

 

You don't offer my size or preferred brand. Now what?

If I can get it for you, I definitely will! Please always feel free to reach out via the chat feature or email: hello@rorygailhandmade.com.

 

Route Shipping Insurance

Is shipping insurance available through Route?

Yes, we offer shipping insurance through Route for added protection. You can select this option during checkout.

 

How do I file a claim with Route?

After checkout, Route sends an email to you with a confirmation number for your order. Please keep this email until after your order is delivered and inspected. I have no access to your confirmation number with Route. However, filing a claim is super easy. Just click the link in your confirmation email and Route gives step by step instructions. Please never feel bad or guilty for needing to file a claim. This extra insurance is to cover you when deliveries don't go as planned. 

 

Custom Design Availability

Do you offer custom design services?

Yes, we love creating unique pieces! Contact our team to discuss your ideas and learn more about our custom design process.

 

How to Contact Us

How can I reach out for assistance?

You can contact us via email at hello@rorygailhandmade.com or use the Shopify chat feature for real-time support. We're here to help!